Shipping
How do i track my order?
Once your order has been shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your package and estimate its arrival date. Please note that tracking information may take up to 48 hours to become available after shipment.
How long does orders take to ship?
The delivery time depends on your location and the shipping method you choose at checkout. Generally, orders are processed within 1-3 business days and shipping times range from 7-14 business days. Please note that international and pre-orders may take longer to arrive due to customs clearance.
Do you offer International shipping?
Unfortunately, we are unable to provide international shipping services at this time. Please get in touch if you would like to express your interest.
Order Issues
What does pre-order mean?
At KMK Photography & Prop Store, we understand that sometimes you just can't wait to get your hands on the latest and most adorable newborn photography props and outfits. That's why we offer a pre-order option, allowing you to secure your favorite items before they even hit our shelves.
So, what exactly does pre-order mean? When you pre-order an item from our store, you are essentially reserving it in advance. This means that you will be among the first to receive the item as soon as it becomes available.
Here's how the pre-order process works:
- Browse our website and find the item you wish to pre-order.
- Add the item to your cart and proceed to checkout.
- During the checkout process, you will see a notification indicating that the item is available for pre-order.
- Complete your purchase as usual, and rest assured that your item will be reserved for you.
- Once the item is ready to ship, we will notify you via email with the estimated shipping date.
- As soon as the item is shipped, you can expect it to arrive at your doorstep in no time, please keep note though that your items may be coming from one of our suppliers directly and shipping timeframes will vary.
It's important to note that when you pre-order an item, payment is typically required upfront. This helps us ensure that we can secure the item for you and fulfill your order as soon as possible.
If you have any questions or concerns about the pre-order process, feel free to reach out to us at info@kmkphotographypropshop.com. We're here to assist you every step of the way.
My tracking shows as delivered, but i haven't received it?
In the unfortunate event that your package is lost during transit, please contact us at
info@kmkphotographypropshop.com.
We will work closely with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
What happens if my package is lost or stolen during transit?
In the unfortunate event that your package is lost or significantly delayed during transit, please contact us atinfo@kmkphotographypropshop.com. We will work closely with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible. Please understand that international delays may occur, and we appreciate your patience in such circumstances.
My order arrived damaged, faulty, or not like advertised?
If your order arrives damaged, faulty or not as advertised please get in touch with us right away.
you can contact us via info@kmkphotographypropshop.com
To speed up the process please include pictures, videos or any other useful information that can help us assist you with your case.
How do i make an order?
To place an order, simply browse our collection and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, you will receive an email notification and we will get to packing and processing your goodies for you.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience and will have afterpay soon so keep an eye out.
How can I contact customer support?
If you have any questions, concerns, or need assistance, please don't hesitate to reach out to our customer support team. You can contact us through the "Contact Us" page on our website or send an email to info@kmkphotographypropshop.com. We strive to respond to all inquiries within 24 hours.
Product FAQ
How does the gift card work?
When getting a gift card, an email is sent after your order is confirmed and processed. This email contains a digital gift card with a unique code that can be used at checkout to redeem its value.
How do i select the right size?
When shopping for sizes, use our included sizing charts to help determine the best fit to purchase. If your still having difficulties pop us a message at info@kmkphotographypropshop.com and we will be happy to assist you.
What are the care instructions for my item?
Weve included care and wash instructions on our clothing, blankets and wraps
Backdrops: include instructions for how to maintain quality of both the vinyl and poly materials.
For our more delicate items such as our headbands and floral bonnets its advised to only wipe over them with a damp wet cloth.
As always with newborn photography props its important to maintain complete supervision when using, most items contain small pieces or are delicate and pose a choking risk to young babies, and furniture props need careful handling and supervision when using with newborns.
Updating Your Order
How do i cancel or edit my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make any changes.
Can i change my shipping address?
We can only update your shipping address while your order is still being processed. Once your order has shipped, we are unable to make any changes. Please ensure to verify your details carefully when placing your order.
Return Policy & FAQ
What is your return or exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items to initiate an investigation and if needed to return or exchange.
Please note that returned items must be in their original condition and packaging, we do not accept change of mind for orders.
How do i make a return or exchange?
Get in touch with us within 14 days of receiving your items to kick off an inquiry and fix any problems. If we confirm that your items are damaged, faulty, missing, or lost in transit, we'll present choices for a refund or exchange and support you in completing the required steps.
When can i expect my refund?
Once your refund has been approved and processed, it will take generally up to 7 days for it to land back in your nominated account.
Payments made by Afterpay, Zip, etc your refund will go directly there.